TrustMe.net Blog http://blog.trustme.net Building Buyer's Trust. Sun, 16 Mar 2008 02:02:18 +0000 http://wordpress.org/?v=2.3.3 en Final Seals and Services http://blog.trustme.net/trustmenet-services/11/final-seals-and-services.html http://blog.trustme.net/trustmenet-services/11/final-seals-and-services.html#comments Sun, 16 Mar 2008 01:59:29 +0000 Chavvon http://blog.trustme.net/trustmenet-services/11/final-seals-and-services.html We’ve been trying to finalize one of our offerings and finally came to a conclusion. Here’s our final lineup:

Privacy Certified Privacy Certification Free!
Vendors agree to protect customer personal information

Consumer Approved Privacy Certification$150/yr
Feedback and reviews site seal

SAFE SITE Privacy Certification $1,900/yr
Daily securirty scans to check for vulnerabilities

Business Verified Privacy Certification $200/yr
Confirm all business information to make sure a business is legit

Chavvon Smith

]]> http://blog.trustme.net/trustmenet-services/11/final-seals-and-services.html/feed New features to help with ACS! http://blog.trustme.net/trustmenet-services/10/new-features-to-help-with-acs.html http://blog.trustme.net/trustmenet-services/10/new-features-to-help-with-acs.html#comments Thu, 13 Mar 2008 14:21:38 +0000 Chavvon http://blog.trustme.net/trustmenet-services/10/new-features-to-help-with-acs.html Our goals is to provide you all the tools needed to build buyer’s trust and increase sales.. One of the biggest problems vendors face is ACS or abandoned cart syndrome. Buyers go through the entire process, get to your cart, add the products, and right before the sale is complete, they leave the page.

One of the problems is enticing them with other information. For example, you may display your terms and conditions link and when it’s clicked, it takes user away to another page. You want to provide all the information the customer needs right there on that page with as few clicks as possible.

To enhance this, we’ve made all TrustMe site seals Point To Verify enabled. Customers simple scroll over our seals and get the information they need to feel confident in completing the buying process.

  1. Privacy seals show your commitment to privacy and a link to submit complaints
  2. Consumer approved shows your latest reviews or your overall review rating along with a link to read more reviews
  3. Safe Site security seals show that your business takes security seriously and lets them know you perform daily scans
  4. Business verified seals display all of your verified company information

We think this will help significantly if the seals are placed in the appropriate places on your website to address customer concerns.

Chavvon Smith

]]> http://blog.trustme.net/trustmenet-services/10/new-features-to-help-with-acs.html/feed View our growth Stats! http://blog.trustme.net/trustmenet-services/9/view-our-growth-stats.html http://blog.trustme.net/trustmenet-services/9/view-our-growth-stats.html#comments Wed, 12 Mar 2008 13:26:23 +0000 Chavvon http://blog.trustme.net/trustmenet-services/9/view-our-growth-stats.html We’ve decided to make our growth stats publicly available so everyone can see our adoption rate. You’ll notice in the top right corner of this page a link labeled “stats”. This is the number of times our seals are displayed on member pages! You can also see the browser types accessing the pages. We’ll add more stats over time.

Chavvon

]]> http://blog.trustme.net/trustmenet-services/9/view-our-growth-stats.html/feed TrustMe.net Business Reviews http://blog.trustme.net/trustmenet-services/8/trustmenet-business-reviews.html http://blog.trustme.net/trustmenet-services/8/trustmenet-business-reviews.html#comments Fri, 07 Mar 2008 23:41:21 +0000 Chavvon http://blog.trustme.net/uncategorized/8/trustmenet-business-reviews.html We added a component today to allow website customers and users to review TrustMe.net member sites and businesses that are interested in entering our directory. We were hesitant to add a reviews section to TrustMe because of spam, false complaints, upset customers, etc. but we feel like it’s an essential part to increasing buyer’s trust. Previous customer’s experiences with a company help buyers make a decision. The TrustMe.net review site has some features that we think will make it a hit:

  1. All users have to register to enter a review
  2. A user can only enter one review on a company
  3. TrustMe.net staff and volunteers approve all reviews before they are visible
  4. We can cater questions for ratings based on categories
  5. RSS feeds to display your ratings on your website

The new “consumer approved” seal will tie into Trustme business reviews. Users will be able to scroll over the seal and see the latest ratings, submit ratings, and also see an overall rating score… Below is an example of an RSS feed that can be placed on member web sites.

http://www.trustme.net/reviews/reviews/rss/trustme.net_feed_rss.xml

]]> http://blog.trustme.net/trustmenet-services/8/trustmenet-business-reviews.html/feed TrustMe.net community support http://blog.trustme.net/trustmenet-services/6/trustmenet-community-support.html http://blog.trustme.net/trustmenet-services/6/trustmenet-community-support.html#comments Mon, 03 Mar 2008 15:28:14 +0000 Chavvon http://blog.trustme.net/trustmenet-services/6/trustmenet-community-support.html I stated in a previous blog post that we’re trying to make TrustMe.net have all the benefits of an open source platform. By offering free services, community input and now community support, we think we can better address the needs of our users.

When you click on the support tabs, you’ll be taken to the trustme forums where users and TrustMe staff can both address issues.

Chavvon

]]> http://blog.trustme.net/trustmenet-services/6/trustmenet-community-support.html/feed TrustMe.net Guardian http://blog.trustme.net/trustmenet-services/5/trustmenet-guardian.html http://blog.trustme.net/trustmenet-services/5/trustmenet-guardian.html#comments Sat, 23 Feb 2008 16:48:01 +0000 Chavvon http://blog.trustme.net/trustmenet-services/5/trustmenet-guardian.html In order for TrustMe.net to be trusted by consumers, it’s important to actively receive and address complaints that customers have with TrustMe.net member sites. As a result, we have established TrustMe.net Guardian.

TrustMe.net Guardian (This seal represents the Guardian service)

Anywhere this seal is placed in the TrustMe.net system, users can click on it and submit a complaint or issue with a member site. Our team will then validate the complaint and forward it on for member action or we’ll act appropriately. You can view it here.

Chavvon Smith

]]> http://blog.trustme.net/trustmenet-services/5/trustmenet-guardian.html/feed Our first offering http://blog.trustme.net/trustmenet-services/4/our-first-offering.html http://blog.trustme.net/trustmenet-services/4/our-first-offering.html#comments Fri, 22 Feb 2008 15:11:24 +0000 Chavvon http://blog.trustme.net/uncategorized/4/our-first-offering.html The first service that TrustMe.net is offering is a free site privacy seal. This seal is going to be similar to the seals issued by Truste for thousands of dollars, but we plan to make it free and managed on a community basis. To be able to make the seal free, while still maintaining a high-level of respect, we need a couple of things to happen.

Privacy Seal

1.) We had to standardize on some text that could be checked by our system automatically. Anyone registering for a TrustMe site seal will have to insert a standard privacy statement on their privacy page. This can be in addition to your current privacy statement.

2.) Once the text is incorporated, you can log into your profile and activate your site seal and receive your site code.

3.) We need a way to make sure all of our members are using customer information responsibly, so we will have a Vendor Compliance section of the website where end-users can file complaints. Vendors with excessive complaints will be terminated from the TrustMe.net network.

Our initial surveys show that the TrustMe.net site seal brings an average increase in sales of 14% for vendor sites. Customers can click the seal and see that a third-party is monitoring the activities of this vendor. We’ve also received very strong acceptance among the TrustMe.net name, logo, and site seals which adds to the performance.

We have the site running in closed beta, but we plan to let anyone sign-up for a site seal on March 1st…

Chavvon Smith

]]> http://blog.trustme.net/trustmenet-services/4/our-first-offering.html/feed TrustMe.net Intro http://blog.trustme.net/trustmenet-services/3/trustmenet-intro.html http://blog.trustme.net/trustmenet-services/3/trustmenet-intro.html#comments Fri, 22 Feb 2008 01:34:56 +0000 Chavvon http://blog.trustme.net/trustmenet-services/3/trustmenet-intro.html This is the official blog for TrustMe.net. We’ll keep in touch with our users regarding updates, services, changes, etc. We’ll also look for feedback from our users regarding services that are most beneficial. I’m trying to create an open source like environment to provide a valuable service at no cost with additional add-on services to support the development and infrastructure costs. We’ll be launching the first release of TrustMe.net by March 1st so I look forward to comments and feedback.

Chavvon Smith

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